COVID-19 Resource Center

Working to respond to the rapid changes and questions facing us all.

First Bank's Response to Coronavirus (COVID-19) and our Commitment to You

All of our lobbies are officially open for normal business hours. The well-being of our customers and staff is our top priority. To maintain a safe environment during this time, we’ve made some updates to the standard practices within our lobbies.

For more info about what to expect, please visit our Lobby Guidelines page.

As always, drive-thru service is available, as well as our remote banking options:

Allpoint ATM Network - All First Bank customers have access to Allpoint surcharge-free ATMs. All of our branches (with the exception of Centerville) also have ATMs where cash can be dispensed.

Phone Banking 877-962-2581 - Access your account activity, check your balances, make transfers between your accounts or pay your loan.

Online Banking - View your account(s), check your balances, make transfers between your accounts, pay your loan, send a payment to a person or pay your bills.

Mobile App - View your account activity, make transfers or deposit a check with mobile check deposit.

Anytime Mortgage - Loan applications (purchase or refinance) from your desktop, tablet or phone can be accessed.


COVID-19 Resources for Individuals

At times of uncertainty, one thing you can always count on is the safety of your money at a bank. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. Uncertain times are exactly when you want the certainty and dependability of a bank. 

Information regarding stimulus checks to individuals

Most American adults will receive stimulus funds from the U.S. government soon. The amount of funds for each adult will vary based on a number of factors. For complete information concerning program eligibility please visit the IRS Economic Impact Payment Information Center.

  • Check the status of your payment

    To check on the status of your payment, please check the IRS Economic Impact Payments page for information helpful to those that filed taxes in 2018 and/or 2019 and to those that are non-filers.

  • How to know if your stimulus payment has been deposited into your First Bank account

    You’ll be able to see the credit in your account activity using First Bank Online Banking or the First Bank Mobile Banking App.


FREQUENTLY ASKED QUESTIONS for Bank Customers Affected by COVID-19

If you need payment assistance regarding your First Bank Richmond Credit Card, please contact the TCM Customer Service line at 1-800-883-0131.

COVID-19 Resources for Businesses

First Bank Richmond understands the critical role small businesses play in the vitality of our communities and our economy. To help you through this uncertain time, we’ve assembled some resources to support you and your business.

First Bank is excited to report that we have helped 460 small business customers in our communities through the Paycheck Protection Program.  The nearly $65 million dollars that was loaned to these small businesses will help alleviate the effects of this pandemic. This is just another example of First Bank and its customers “Doing great things together”.

Paycheck Protection Program (PPP)

  • Purpose: Emergency working capital to keep your business operating during COVID-19
  • Use of Funds: Working capital, including payroll expenses, mortgage interest payments, rent and utilities, interest on debts that were incurred prior to February 15, 2020.
  • Amount: Loans can be for up to two months of your average monthly payroll costs from the last year plus an additional 25% of that amount. That amount is subject to a $10 million cap. If you are a seasonal or new business, you will use different applicable time periods for your calculation. Payroll costs will be capped at $100,000 annualized for each employee. 
  • Rate: 1.00% Fixed
  • Structure: 2-year term. All payments are deferred for 6 months; however, interest will continue to accrue over this period.
  • Features: No collateral or guarantor support required.
  • Forgiveness: See section below for expanded PPP forgiveness information.

*See the Borrower Overview for complete details.

Here are some additional informational pages concerning PPP:

PPP GENERAL OVERVIEW For a top-line overview of the program.
PPP BORROWER OVERVIEW If you're a borrower, more information can be found here.

If you would like to speak with someone concerning the Paycheck Protection Program, please click the link below and complete the form and a specialist will contact you.


Here are additional resources that may be of assistance:


PPP Forgiveness

The Small Business Administration has released a three-page “EZ” Paycheck Protection Program loan forgiveness application requiring less documentation and fewer calculations than previously required from Form 3508. The streamlined forgiveness form is expected to smooth the forgiveness application process for a substantial portion of PPP borrowers. SBA also updated the regular Form 3508 to reflect recent changes made by Congress in the PPP Flexibility Act and issued a new interim final rule that implements changes made by the PPPFA. Form 3508EZ applies to borrowers who meet any one of these three criteria:

  • Applied for the PPP loan as self-employed, an independent contractor or a sole proprietor with no employees.
  • Did not reduce salary or wages for any employee by more than 25%, and did not reduce the number or hours of their employees (excepting laid-off employees who refused an offer to return).
  • Did not reduce salary or wages for any employee by more than 25% during the covered period and experienced reductions in business activity as a result of health directives related to COVID-19.

Download Form 3508EZ
Download the instructions for Form 3508EZ
Download the revised Form 3508
Download the instructions for Form 3508
Read the interim final rule

Borrowers may submit their completed applications to their lender at any time for submission to the SBA.

For clarification purposes, the SBA loan number and the First Bank Richmond loan number are exactly the same and can be located near the top of the paperwork that you signed. 

If you have questions pertaining to filling out the application forms, we are referring you to your CPA for guidance.

PPP Forgiveness Streamlined ($50,000 or less)

The SBA has released a streamlined loan forgiveness application for Paycheck Protection Program loans totaling $50,000 or less. The two-page forgiveness application, Form 3508S, includes certifications from the borrower, but does not require calculations to be submitted with the application.

See full instructions and requirements in the links below.

PPP Loan Forgiveness Application Form 3508S
View Instructions for Form 3508S
Read the Interim Final Rule

Economic Injury Disaster Loans (EIDL)

  • Purpose: To supplement lost revenue on account of COVID-19
  • Use of Funds: Payroll expenses, fixed debts, accounts payable, other expenses
  • Amount: Up to $2MM
  • Rate: 3.75% or 2.75% for non-profits
  • Structure: Up to 30 years
  • Forgiveness: None
  • Features: Guarantor support and any available collateral required
  • How to Apply:

Credit Card Payment Assistance

Our Business Credit Cards are facilitated by TCM Bank. If you need payment assistance regarding your First Bank Richmond Credit Card, please contact TCM Customer Service line at 1-800-883-0131.