Working to respond to the rapid changes and questions facing us all.
First Bank Richmond is committed to helping our customers during these uncertain and challenging times. The circumstances concerning COVID-19 are rapidly evolving and we are dedicated to respond to those changes as they are presented and provide our customers with the highest level of service and attention. We encourage you to reach out to us at any time with any questions and concerns you may have resulting from the impact of the COVID-19 pandemic.
To practice social distancing and promote general wellness for the communities that we serve, our lobbies are temporarily closed but our drive-thrus are open. There are several ways to continue banking during this time which include:
Allpoint ATM Network - All First Bank customers have access to Allpoint surcharge-free ATMs. All of our branches (with the exception of Centerville) also have ATMs where cash can be dispensed.
Phone Banking 877-962-2581 - Access your account activity, check your balances, make transfers between your accounts or pay your loan.
Online Banking - View your account(s), check your balances, make transfers between your accounts, pay your loan, send a payment to a person or pay your bills.
Mobile App - View your account activity, make transfers or deposit a check with mobile check deposit.
Anytime Mortgage - Loan applications (purchase or refinance) from your desktop, tablet or phone can be accessed.
We are in this together. If you are experiencing a financial hardship at this time, First Bank Richmond is here to provide the resources you need.
At times of uncertainty, one thing you can always count on is the safety of your money at a bank. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. Uncertain times are exactly when you want the certainty and dependability of a bank.
Most American adults will receive stimulus funds from the U.S. government soon. The amount of funds for each adult will vary based on a number of factors. For complete information concerning program eligibility please visit the IRS Economic Impact Payment Information Center.
Check the status of your payment
To check on the status of your payment, please check the IRS Economic Impact Payments page for information helpful to those that filed taxes in 2018 and/or 2019 and to those that are non-filers.
How to know if your stimulus payment has been deposited into your First Bank account
FREQUENTLY ASKED QUESTIONS for Bank Customers Affected by COVID-19
If you need payment assistance regarding your First Bank Richmond Credit Card, please contact the TCM Customer Service line at 1-800-883-0131.
First Bank Richmond understands the critical role small businesses play in the vitality of our communities and our economy. To help you through this uncertain time, we’ve assembled some resources to support you and your business.
First Bank is excited to report that we have helped nearly 440 small business customers in our communities through the Paycheck Protection Program. The over $60 million dollars that was loaned to these small businesses will help alleviate the effects of this pandemic. This is just another example of First Bank and its customers “Doing great things together”.
*See the Borrower Overview for complete details.
We are accepting and submitting applications for the Paycheck Protection Program (PPP). If you are interested, please fill out the application, payroll summary spreadsheet, supply the necessary supporting documentation and contact your lender.
Applications are limited to Bank customers only.
Here are some additional informational pages concerning PPP:
If you would like to speak with someone concerning the Paycheck Protection Program, please click the link below and complete the form and a specialist will contact you.
Here are additional resources that may be of assistance:
Our Business Credit Cards are facilitated by TCM Bank. If you need payment assistance regarding your First Bank Richmond Credit Card, please contact TCM Customer Service line at 1-800-883-0131.