Why is First Bank having Avannis conduct these surveys?
Our goal is to provide a superior experience to all of our customers. Employing these types of strategies allow us to gain knowledge through the honest opinions of our customers. We thank you in advance for your participation.
Who is Avannis?
Avannis is a leading provider of customer experience management tools and guidance dedicated exclusively to financial services. Located in Denver, CO, Avannis has been in business since 2007 with a leadership team that has been in the industry for over 25 years. First Bank Richmond is partnering with Avannis to gather customer feedback, benchmark results against the industry, effectively manage customer concerns, and create a best-in-class service culture for our customers.
What is Avannis doing, and how will they gather feedback?
Avannis will reach out to our customers via a telephone or email survey to gather feedback and ask questions about their satisfaction. The average survey typically takes between 2-5 minutes and will ask both specific closed-ended questions as well as broad, open-ended questions.
What number(s) will Avannis call from?
Caller ID for Avannis calls in our area should show 765-678-0005
Do Not Contact Requests:
Customers can place a do not call (DNC) request when speaking with a live interviewer, by clicking on the Unsubscribe link that will be provided in every email sent, or by making the request in any open-ended format offered during the survey. First Bank Richmond/Avannis always respects anyone’s request not to be contacted.
