Please, under no circumstances, ever access the bank’s web site from a link provided in an email. First Bank Richmond will never ask you to identify yourself, give your pin number, give your password, give any type of user login information, or verify any account information via an email. Only access First Bank’s web site by typing in the URL (URL is the Universal Resource Locator or more simply it is the www. address), or by following a shortcut or bookmark that you yourself created. By ignoring any attempts to gain login information or by not clicking on a hyperlink in an email you will help protect yourself from Phishers and other criminals who may be attempting to gain your personal information. Please remember, First Bank Richmond will never ask you to provide any login or personal information via an email.

First Bank Richmond Multi-Factor Authentication Online Password Security

What is it?
In order to make your online banking experience as secure as possible, we utilize a security feature that detects any uncharacteristic or unusual behavior involving your accounts. If anything out of the ordinary is detected, we will verify your identity.

How will it work?
If we detect any unusual or uncharacteristic activity, we will ask you to answer security questions or receive a phone call to verify your identity. This will most likely be a very rare occurrence.

How will I start using it?
When enrolling for the first time you will be asked to select and answer a few questions and to provide a few phone numbers where you can be reached for verification. After you enroll, if unusual activity for your user account is detected, we will ask the questions you answered during enrollment or we may phone to ask for confirmation. It is that simple.